Frequently Asked Questions

I forgot my password. What do I do?

For our user's security, all passwords are encrypted in a way that not even we can read them. Thus, the only thing we can do is reset it for you. Contact us using the form below and we will be happy to help.

What's a Context?

Contexts are used to classify a task by the context required to do the task. For example, phone calls require you to have a phone and be in a place where you can make a call, so you might want to assign the "Phone" context to all the calls you need to make in all your projects. When you are able to make phone calls, you can click on the "Phone" context and see all the calls you need to make in all your projects. Some other common contexts are Home, Errands, @Computer, Work.

Can I email tasks to my Neptune Inbox?

Yes! Anything you send to your neptune username at neptunehq.com will go into your Neptune inbox. So if your username was "bob", you could send emails to bob@neptunehq.com. The subject of the email becomes the task title.

How do I cancel my account?

On the settings page, there is a link to cancel your account. If your trial account has expired, we will cancel your account automatically after a grace period of two weeks where you can still sign up and not lose any of your data.

Need some help?

If you need some help or are confused, feel free to contact us using the form below. A living, breathing person will get back to you as soon as humanly possible.